Effective Date: October-01-2025
Company Name: RenderRunway
Website: https://renderrunway.com
At RenderRunway, your privacy matters. This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our Services, including our website, apps, and AI generation tools. By using our Services, you agree to the practices described in this Policy.
1. What This Policy Covers
This Privacy Policy applies to:
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Visitors of our website
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Users of RenderRunway’s AI generation tools (e.g. model creation, pose editing, outfit customization, video generation)
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Anyone contacting or interacting with RenderRunway
It explains:
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What personal data we collect
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How and why we process it
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Who we share it with
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Your rights under applicable privacy laws
This policy is separate from our Terms of Use, which govern your access and use of the Services.
2. What Data We Collect
We collect the following types of data depending on your use of the platform:
a. Information You Provide
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Full name
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Email address (especially via Google login)
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Account credentials
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Uploaded files (e.g., images or videos used in prompts)
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Billing and payment details (collected securely via Stripe)
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Messages and support inquiries
b. Information We Automatically Collect
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IP address
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Device and browser type
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Operating system and device identifiers
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Geolocation (approximate, based on IP)
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Log data (pages visited, timestamps, feature usage)
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Cookies and similar tracking technologies
c. Information From Third Parties
We may receive limited information from:
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Social login providers (e.g., Google)
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Analytics and marketing platforms
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Payment processors (e.g., Stripe)
3. How We Use Your Data
We use your personal information to:
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Provide and operate the Services
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Authenticate and manage your account
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Process payments and fulfill transactions
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Generate and deliver AI-generated outputs
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Communicate with you (e.g., support, updates, service-related emails)
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Improve our Services through analytics and feedback
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Deliver marketing and promotional content (only if you’ve opted in)
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Prevent fraud, abuse, and security breaches
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Comply with legal obligations
We never sell your personal data.
4. Legal Basis for Processing (GDPR/UK GDPR)
If you’re located in the EU, EEA, or UK, we rely on these legal bases to process your personal data:
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Consent – For optional activities like marketing communications.
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Contractual necessity – To deliver the Services you requested.
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Legal obligation – For recordkeeping and compliance with applicable laws.
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Legitimate interest – To improve our Services, protect against fraud, and ensure security.
You may withdraw your consent at any time.
5. Sharing Your Information
We may share your information with:
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Service providers (e.g., cloud storage, customer support, payment processors)
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Analytics and marketing platforms (only pseudonymized or aggregated data)
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Government authorities or regulators (when required by law)
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Business acquirers in the case of a sale, merger, or acquisition
All third parties are contractually required to protect your data and not use it for unrelated purposes.
6. Data Storage and Location
Your data may be stored and processed on servers in the European Union, United States, or other countries where our trusted service providers operate. We ensure adequate safeguards are in place, such as Standard Contractual Clauses where applicable.
7. Data Retention
We retain personal data only as long as necessary for:
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Providing Services
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Fulfilling legal and regulatory requirements
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Handling disputes or support requests
Inactive user data is generally deleted or anonymized after 6 years, unless required for compliance.
8. Security
We implement technical and organizational safeguards to protect your data, including:
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Encrypted data transmission (HTTPS)
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Access controls and authentication
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Monitoring and alerting systems
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Regular data backups
Despite our efforts, no system is 100% secure. Use the Services at your own risk.
9. Your Privacy Rights
Depending on your location (e.g., EU, UK, California, Canada), you have rights that may include:
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Access to your data
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Correction of inaccurate data
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Deletion of your data (“Right to be forgotten”)
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Restriction or objection to processing
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Portability of your data
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Withdrawal of consent
To exercise any rights, contact us at [privacy@renderrunway.com]. We’ll respond within 30 days where legally required.
10. Children’s Privacy
RenderRunway does not knowingly collect data from users under 18. If we learn that a minor has submitted personal data, we will delete it. If you believe we’ve collected such data, please contact us immediately.
11. Cookies and Tracking
We use cookies and similar technologies for:
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Session management
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Usage analytics
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Improving your experience
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Targeted advertising (only if opted in)
You can manage cookie preferences in your browser settings. Disabling cookies may affect certain features.
12. Third-Party Links and Services
Our Services may contain links to third-party websites or tools. We are not responsible for their privacy practices. Always review third-party policies before submitting your data.
13. Social Logins
If you use Google or another service to log in:
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We access only your name, email, and profile picture (if available)
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We do not post on your behalf or access additional data unless you grant permission
You can revoke access through your Google account settings.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal, technical, or business developments. When we update it, we will revise the “Effective Date” at the top and may notify you via email or in-app messaging.
Your continued use of the Services indicates your acceptance of the updated policy.
15. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, contact us at:
RenderRunway
Email: privacy@renderrunway.com
Website: https://renderrunway.com